Services We Provide:

• Claims submission - Great Lakes can enter all new patient information and submit primary and secondary claims to the appropriate carrier via electronic or paper claims. 
  
  
• Patient statements and accounting - Each month Great Lakes will generate and mail patient statements. If needed, we can send statements more frequently. 
  
  
• Patient billing questions - All patients call our toll-free number with any questions regarding their claims or statements. Ensuring that your patients are satisfied with the billing process is extremely important to Great Lakes. Questions are answered courteously and every effort is made to provide your patients with a satisfactory answer. 
  
  
• Third-party payer questions - The prompt, friendly handling of all third-party payer questions can help move claims along. When they call our toll-free number with inquiries, we will always provide the best service available.
  
  
• Posting of payments to patient accounts - Increased revenue collection begins with accurate accounting. We will design a process that works best for your practice and ensures we get all the information needed to maintain accurate accounts. 
  
  
• Tracking of all accounts - We follow-up all insurance claims not paid in a timely manner. If there is a reason for a slow pay, we will address it for you. All denied and rejected claims are investigated and resubmitted if possible. Nothing is written-off without your approval. Patient accounts past due will receive up to three friendly reminders at predetermined intervals. Depending on your collection policy, if after 90 days an account is still outstanding, we can provide you with a list of individuals eligible to be reported to a collection agency. 
  
  
• Monthly practice reports - Great Lakes can provide a wide variety of reports on a regular basis. These reports are designed to keep you informed of your practice's financial status. Reports allow you to break down financial activity by day or month, track insurance claims and patient account aging, identify slow payers, even identify production by provider, procedure, and insurance to name just a few. Reports are also available online. 
  
  
• Insurance benefits and eligibility verification - Higher collections begin with benefit and eligibility verification. Unfortunately this takes time. Let Great Lakes handle the verifications and help you avoid denials due to lack of coverage.